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Welcome to Friday Frustrations, a weekly blog carnival dedicated to getting things off your chests whether big or small. If you would like to participate, grab the button and enter your Friday Frustrations link on Conversations with Moms Friday Frustrations Blog Hop.. You can write about several frustrations or just one. It’s up to you.

You don’t need to pick the same topic as I do.

I couldn’t bring myself to posting Friday Frustrations during December.  Not only because I was crazy busy but because I felt like December wasn’t a great time to post Frustrations due to the holidays.

But…

It’s back.

Over the holidays, I not only had to deal with the hustle and bustle that the extra traffic brought in, but all the extra customer complaints that came with it.

So my first Friday Frustrations of the month is in honor of some of those conversations that I had with customers who stood out for one reason or another.

I call it my Top 5 Customer Issues over the Holiday:

5.  The Coat: A customer who yelled at me for over 20 minutes because I would not return his winter coat.  He bought it two years ago, yes, two years ago.  He wanted to return it because he felt that it didn’t keep him warm enough.  He wasn’t satisfied with the product and felt that he should get a full refund, despite the fact that it was visibly and extremely worn and that it was way past our 30 return policy.

4.  The empty container:  A customer wanted to speak to a manager because she was refused a return of a skin care product from one of my cosmetics department.  When I looked in the container, I saw that it was empty.  She told me that she had bought a cream for oily skin but that she had normal skin.  When I asked her why she didn’t return it right away, she explained that she gave it to her sister to use.  She couldn’t understand why I wouldn’t give her back her money for something she never used, despite the fact that her sister used it all.  Apparently, according to her, I was unqualified to make proper decisions.

3.  In the same condition (to the many customers who I had to deal with):  Our return policy states that we will refund merchandise within 30 days of purchase if it is in the same condition as when purchased.  This does not include; clothing that bleach was dropped on, or torn, or bed sheets that are yellow from sweat.  If you are going to return a suit that you already wore, and it smells like you slept in it, please dry clean it before.

2.  Without a receipt (again a common problem and complaint): If you are going to return something without a receipt, please understand that we will return it at the last sale price.  If it scans at half the price you say you bought it at, you still get credited for what it scans.  No, I’m not calling you a liar.  We are just not in the business of guessing prices.  In the future, to avoid these issues, keep the receipt until you’re sure you are keeping the item.

1.  The ring: The number one slot goes to the woman who called me names, threatened me, practically shoved me because I would not refund her.  Her husband bought her a diamond anniversary ring in October.  Over the holidays, they went to Florida and she lost it on the beach.  She wanted a refund claiming it must have been defective for it to have slipped off her finger.  I politely tried to explain, we need the merchandise to be able to refund an item.  No matter what, she did not understand.

I feel a lot better now.  Oh wait, one more thing.  When you ask for a manager and I approach you, don’t start yelling at me before I even have a chance to give you an answer.

O.K   Now I’m done.

Do you have a frustration?  Leave it in the comment or post it on your blog.

1. Melissa @ Sugar Filled Emotions
2. crazyassmomma		3. Maria My First FF
4.
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